Did you receive damaged or defective products?
Please contact us if you received damaged or defective products. Provide us order ID and detailed information about your issue and we will be happy to resolve it with your satisfaction.
What is your return policy?
- Within 14 days of receipt you are welcome to return any item.
- Item must be returned in new condition and its original packaging.
- Fountain Pen can be returned only if the ink has not been run inside. Contact us for more info.
- Return postage is at your expense.
How can I return the item?
- Please contact us providing order ID, product you want to return and reason of return (optional).
- We will reply with a return authorization and you will be ready to ship the product back to us.
- Wrap the item and send it back to us to the address you received via email.
- We will check the product and issue a refund with the same payment method you used with the order.
Where can I return the item?
Via Gallia, 101/a - 00183 Rome - Italy
Tel: +39 06 77 20 59 99
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